Privacy Policy

At Piso WiFi Pause Time , we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard the data you provide while using our services, website, or engaging with our platform. By accessing or using https://pisowifipausetime.ph, you agree to the terms outlined in this policy.

Introduction

Piso WiFi Pause Time (“we,” “us,” “our”) operates as a leading provider of affordable PisoWiFi services in the Philippines. We recognize that trust is the foundation of any relationship, and we prioritize transparency in handling your data. This policy applies to:

  • Users of our PisoWiFi services.
  • Visitors to our website.
  • Partners, distributors, and business affiliates.

We adhere to the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine laws to ensure your rights as a data subject are protected.

Information We Collect

We collect and process personal and non-personal information to deliver seamless services and improve your experience. The types of data we gather include:

Personal Information

  • Contact Details: Name, email address, phone number, and physical address (e.g., for account registration, customer support, or partnership inquiries).
  • Payment Information: Credit/debit card details, bank account numbers, or e-wallet credentials (processed securely via PCI-DSS compliant third-party gateways).
  • Device Information: MAC addresses, device type, operating system, and connection logs (to troubleshoot technical issues and optimize network performance).
  • Usage Data: Duration of WiFi sessions, data consumption, and location (for billing, service analytics, and improving connectivity).

Non-Personal Information

  • Cookies and Tracking Technologies: Browser type, IP address, pages visited, and referral URLs (to enhance website functionality and personalize content).
  • Aggregated Data: Anonymized statistics about user behavior (used for research, marketing, and service improvements).

Information from Partners

If you join our partner program, we may collect business registration details, tax identification numbers, and transaction records to facilitate revenue sharing and compliance.

How We Use Your Information

Your data is used solely for legitimate purposes, including:

  • Service Delivery: Enabling WiFi access, processing payments, and resolving technical issues.
  • Account Management: Creating and managing user accounts, subscriptions, and partner profiles.
  • Communication: Sending transactional emails (e.g., payment confirmations), promotional offers, and updates (with an option to unsubscribe).
  • Analytics: Analyzing usage patterns to improve network speed, coverage, and user experience.
  • Legal Compliance: Responding to subpoenas, audits, or regulatory requests.
  • Fraud Prevention: Monitoring suspicious activity to protect our systems and users.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, data may be shared under the following circumstances:

  • Service Providers: Trusted third-party vendors (e.g., payment processors, cloud hosting providers) who assist in operating our services. These entities are bound by strict confidentiality agreements.
  • Legal Requirements: When required by law, regulation, or government authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
  • Partner Relationships: If you’re a distributor, aggregated sales data may be shared with suppliers for inventory management.

Data Security Measures

We employ industry-standard safeguards to protect your data from unauthorized access, alteration, or destruction:

  • Encryption: Sensitive data (e.g., passwords, payment details) is encrypted using SSL/TLS protocols.
  • Access Controls: Only authorized personnel can access user data, with permissions reviewed regularly.
  • Regular Audits: Third-party security audits and vulnerability assessments are conducted to maintain compliance.
  • User Responsibility: You are responsible for keeping your account credentials secure and logging out of shared devices.

Your Rights as a Data Subject

Under Philippine law, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or rectify inaccurate or incomplete information.
  • Erasure: Request deletion of your data, subject to legal or contractual obligations.
  • Object: Opt out of direct marketing communications.
  • Portability: Obtain your data in a structured, machine-readable format.

To exercise these rights, contact us via the details in Section 12.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You may disable cookies via your browser settings, but this may limit functionality.

  • Essential Cookies: Required for site navigation and access to secure areas.
  • Analytics Cookies: Track visitor behavior to improve site performance.
  • Advertising Cookies: Deliver personalized ads based on your interests (managed via third-party platforms).

Third-Party Links

Our website may link to external sites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these sites. Review their policies before sharing information.

Children’s Privacy

We do not knowingly collect data from individuals under 18 years old. If you believe we have inadvertently collected such information, contact us immediately to have it removed.

Changes to This Policy

We may update this Privacy Policy to reflect changes in laws, technologies, or business practices. The revised policy will be posted on this page with a “Last Updated” date. Significant changes will be communicated via email or website banners.

Compliance and Accountability

Our Data Protection Officer (DPO) oversees compliance with this policy and the Data Privacy Act. If you have concerns about our practices, you may also escalate issues to the National Privacy Commission (NPC) of the Philippines.

Contact Us

For privacy-related inquiries, contact: